Return Policy

Returns
We offer a 30 days return Policy. If the product you receive is damaged or defective, please contact us so we can assist you. If for any other reason you wish to return the product you purchased from ELBY Labels, the product must be new, unopened and in it's original condition.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@elbylabels.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges or Returns (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@elbylabels.com and send your item to:

ELBY Labels

117-3130 blvd. des Entreprises

Terrebonne, QC J6X 4J8

You will be responsible for paying for your own shipping costs for returning your item unless it was damaged when received. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if it's not trackable.